Softlogic Information Technologies
Services
At Softlogic, we have a comprehensive portfolio of IT support services in Sri Lanka to achieve more from your IT investments. We are committed to helping you remain agile to realize sustainable growth. From the edge, to the core, to the cloud – our industry experts offer strategic guidance and proven practical capabilities to help you accelerate in achieving the transformation objectives. We believe this is key to unlocking lasting success in today’s changing environment.
Being authorized service providers for DELL/EMC, Lenovo, CISCO, ESP global services and many other global brands for over 25 years, at Softlogic, we have the comprehensive portfolio of services to achieve more from your IT investments. We are committed to helping you remain agile to realize sustainable growth. From the edge, to the core, to the cloud – our industry experts offer strategic guidance and proven practical capabilities to help you accelerate in achieving the transformation objectives. We believe this is key to unlocking lasting success in today’s changing environment.
Consulting Services
From strategy to implementation and roll-out, Softlogic’s Pre-sales consultants can help you determine how to execute your digital transformation. We use proven approaches combined with the portfolio of products we have carefully chose to suit the Sri Lankan market and help you achieve real business outcomes. From IT transformation, workforce transformation, Infrastructure transformation, security transformations, analytics- our IT support services in Sri Lanka are here to help.
Deployment Services
Simplifying complexity and ensuring IT investments are quickly on-line. Leverage over 25 years of our experience and highly qualified and certified technical teams who are among the best in Asia pacific for efficient and reliable infrastructure deployment. Accelerate your adoption and ROI whilst we free your staff for more strategic work with our IT support services in Sri Lanka.
Support Services
Experience an array of service offerings that you can choose from to maximize productivity, uptime and convenience. Service offerings are available on 24 x 7 basis, 4-hour response, same business day response, next business day response.
Managed Services
Leave our experts to help optimize your IT operations and investments with facilities such as managed print services backed by guaranteed service levels, whilst, you focus on innovation and transformation. From fleet management, managed print services, help desk and other IT related services we could help to keep your technology environment operating at peak performance
Resident Services
For times when a visiting service just isn’t enough, and you need resident engineers to provide an effective service to your users throughout the working day, we deliver on-site support solutions. These ensure that systems with substantial uptime needs, high volumes of users or regionally expanded operations can continue to function as efficiently as possible. All our engineers are highly trained, fully qualified and security checked to the highest level required for each location we operate in giving you complete peace of mind
Residency services help keep our expert resources on-site to drive effective IT transformation and keep the IT infrastructure running at its peak. Backed by Softlogic experts who are extensively trained and matched to each customer requirements through a rigorous selection process, provides the ideal flexibility to help customers adjust as their priorities change.
IT Service Desk
Drawing on our experience of simultaneously managing service calls in hundreds of locations across the country, we can fully or partly manage your IT service desk requirements, saving you time, resources and budget. With our service desk as a primary point of contact, your IT operations will be smooth, efficient and consistent. Services Include
- Managing your service desk onsite, either using your toolset or our own (SymphonyIT).
- Support your service desk during peak overflow and out-of-hours periods, when your own desk needs additional support
- Manage your service desk remotely, from one of our regionally located service desks
Education and Training
With some of our leading engineers in the country, build the IT skills required to influence the transformational outcomes of the business. Through the training and certification for real transformation, enable talent and empower teams with the right skills to lead and execute the transformational strategy that drives competitive advantage.